FREE STANDARD DELIVERY
For All Orders
Customer Satisfaction Guarantee
30 day Money Back No Questions Ask

1. What is Aqua Flame?

A: 

 Aqua Flame is a whole new level of fire features. Bold and brilliant, this smart, contemporary mess-free, worry-free faux fire will create the illusion of flames in any indoor space. Producing 90% less CO2 than the average direct vent gas fireplace, Aqua Flame has the qualities of an actual fire, without the fire. The biggest difference between Aqua Flame and average fuel fire is Aqua Flame is the fire that you can touch, without getting burned.

2. How long would shipment take if I order?

A:

please allow 2-4 days to ship items out , sometimes it takes longer time if it's a custom design. If custom design items need more than 7 days to manufacture, it states on our product pages with approx delivery time. 

all items deliver within 10-15 days sometimes longer because of weekends or holidays.

Some states (Alaska and Hawaii) are not subject to free shipping and will be charged based on carriers shipping rate. please contact us before purchasing

If you didn't receive your item within 30 days after shipping confirmation please contact us: support@mylovingbackyard.com or call us at: 1-657-243-3790 

 3. Can I customize size or color?

A:

You may be able to customize some custom made products. However, the price may differ and take longer period of time to manufacture. Please contact us before purchasing.

4. Can I use fossil based fuel such as gasoline instead of ethanol on your fire torch or burner?

A: you could use fossil based fuel but we strongly recommend you should use ethanol based fuel because of smoke, smell and safety reasons. 

5. Are you going to sell or share my personal information to others?

A: Absolutely not. We do not share your personal information with others. Let alone sell it. 

6. Do I need to assemble your products?

A: Most of our products are very easy to use and do not required assembly. If some products need to be assembled they come with insturution. Therefore you will be able to do it with no sweat. 

7. I got your discount coupon, how can I use?

A: you can use discount coupon during checkout. Make sure to type the right code on promo or coupon code line.