Return and Shipping Policy
Custom orders, Special orders are NON RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. Personalized or logo/company promotional / any and all furniture pieces and all types of fuel(s) cannot be returned for any reason.
Shipped via a freight forwarder to points outside USA are NON-RETURNABLE.
My Loving backyard., makes every effort to make sure you are completely satisfied with your order.
We work hard every day to deliver a superior customer experience.
Order shortages, damages or discrepancies must be claimed within 2 business days of receipt of order. All returns and refunds are subject to final approval from out suppliers's Customer Service Department. A 25% restocking fee may apply depending on the quantity and style of items being returned.
If an order is refused, shipping charges are non refundable and all restocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any credits by simply refusing the delivery, and they will incur an additional charge for any return fees we incur after the package is refused. The refused package shall remain in the possession of our suppliers. until such time as the customer remits payment for us to send the item(s) again. If payment is not received within 30 days of the first failed delivery, then the item is forfeited.
Shipping charges are non refundable.
Damage in Shipping:
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department during normal customer service hours. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. Please email us images no larger than 300k each. 4x6 photos can also be mailed to our corporate offices if you are unable to email them. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.
IMPORTANT: Please keep original shipping containers and packaging your item was received in, as they are needed for inspection.
International Orders shipped via a freight forwarder to points outside Canada are NON-RETURNABLE.
STOCKED INVENTORY (non-custom): If you are unsatisfied with your purchase, our Customer Service Department will assist you within 3 business days with the proper return approval & shipping instructions. Items will be subject to a factory restocking charge of 25% depending on the quantity and style of items being returned. To avoid restocking fees, you can opt to send back your original purchase and exchange for equal or higher value exchange. Restocking fees are charged to handle our administration fees of the return which include but are not limited to the following: 1. the return authorization, 2. manual inventory update in our system, 3. receiving of the return, and 4. restocking in our warehouse.
Customers are responsible for returning the item in the original shipping containers and in saleable condition. Credit will be given for the price of the item only. Credit is not issued for shipping charges. If the return item was a part of the Free shipping promotion, the eligible refund amount will be the purchase price minus our shipping cost. Claims will not be made on items improperly or insecurely packaged. Credit will be issued when we receive the returned item in good condition at the warehouse.
My Loving backyard and its suppliers offer various customers satisfaction replacement or refund guarantee on all purchases (minimum 15 days) . However, Warranty policy applies only if the Product Return Procedure set forth in the RETURN POLICY of the product specification listing is followed. If the customer does not follow the stated Return Policy, it will result in the loss of the Warranty benefit. Furthermore, all return shipments not in compliance with these instructions will be rejected
To return items that meet our warranty guidelines, refer to our return procedures for complete instructions
In order to process your warranty claim, please follow these procedures so that we may expedite our service to you:
Notify My Loving backyard or its suppliers. of the concern with your product(s).
My Loving backyard or its suppliers' representative will assist you with processing your claim.
If the concern is covered under warranty, My Loving backyard or its suppliers will direct you to either return the product or part to the warehouses
The return will not be accepted without a “Returned Goods Authorization” number (RGA) that My Loving backyard suppliers'. customer service representative will provide to you.
You will be provided an address to which you can return your item(s). An entire replacement, replacement part, or repaired product will be sent to you after the return is verified by Develpro Inc. customer service representative.
If a problem occurs after the warranty period, you may request a repair or replacement quote after inspection of the damage. Freight charges both ways will be your responsibility